jiy9 Privacy Policy

jiy9 is the data controller responsible for the personal data you provide when using the jiy9 platform. As data controller, jiy9 determines the purposes and means by which your personal data is collected, stored, and processed. jiy9 operates the website accessible at jiy9.bet and is the entity you enter into a contractual relationship with when you create a jiy9 account.

For all privacy-related matters, jiy9 can be contacted at [email protected]. jiy9's customer support team handles all data subject requests and privacy enquiries and will acknowledge receipt of any request within 5 business days (Bangladesh Standard Time, UTC+6).

jiy9 collects the minimum personal data necessary to provide you with a functional, secure, and compliant gaming account. The categories of personal data we collect are set out below, along with the source and context in which each category is collected:

jiy9 uses the personal data it collects for specific, clearly defined purposes. We do not use your data for purposes that are incompatible with those listed below. The purposes for which jiy9 processes your personal data are:

• Account creation and authentication: to create your jiy9 account, verify your identity at login, and maintain the security of your account session.
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain an accurate BDT transaction record for your account.
• Regulatory compliance: to conduct KYC checks, meet age verification obligations, comply with anti-money-laundering requirements, and respond to lawful requests from competent regulatory or law enforcement authorities.
• Customer support: to respond to your enquiries, resolve account disputes, investigate complaints, and provide assistance with deposits, withdrawals, and gameplay issues.
• Responsible gaming: to monitor gameplay patterns for signs of problem gambling, to enforce deposit limits and self-exclusion requests, and to send responsible gaming reminders where appropriate.
• Platform improvement: to analyse aggregated and anonymised usage data to improve the jiy9 platform's performance, game selection, payment flows, and overall user experience. No individual user is identifiable in this analysis.

Where jiy9 intends to use your personal data for a purpose not listed above, jiy9 will notify you in advance and, where required, seek your explicit consent before doing so.

jiy9 processes your personal data only where it has a valid legal basis to do so. The legal bases on which jiy9 relies are:

• Contractual necessity: processing required to fulfil jiy9's obligations under the Terms & Conditions you accepted when creating your account — including account management, payment processing, and the provision of gaming services.
• Legal obligation: processing required to comply with applicable laws and regulations — including KYC identity verification, age verification, anti-money-laundering obligations, and responding to lawful requests from authorities.
• Legitimate interests: processing carried out for jiy9's legitimate business interests where those interests are not overridden by your fundamental rights — including fraud detection, platform security monitoring, and aggregate usage analysis for product improvement.
• Consent: processing carried out on the basis of your freely given, specific, and informed consent — primarily for the sending of optional promotional communications. You may withdraw consent at any time without penalty.

jiy9 does not sell or rent your personal data to third parties. jiy9 may share your personal data with the following categories of third parties, strictly for the purposes described:

• Payment service providers: bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard) receive the minimum transaction data necessary to process your deposit or withdrawal. These providers operate under their own privacy policies and are subject to applicable financial services regulations.
• Game content providers: licensed game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) may receive anonymised session identifiers required to deliver their game content within the jiy9 platform. These providers do not receive your full personal profile.
• Identity verification providers: where jiy9 uses a third-party KYC service to verify your identity documents, that provider will receive the identity data you submit for verification. KYC providers are contractually bound to use your data solely for the purpose of identity verification and to maintain appropriate security standards.
• Legal and regulatory authorities: jiy9 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or legal process. jiy9 will notify you of such disclosure where permitted by law.

All third parties with whom jiy9 shares personal data are required to maintain appropriate technical and organisational security measures and are permitted to use your data only for the specific purpose for which it was shared. jiy9 does not authorise third-party use of your data for their own independent marketing purposes.

jiy9 takes particular care with the handling of financial transaction data. All payment transactions processed through jiy9 use encrypted connections. jiy9 does not store full card numbers, CVV codes, or mobile banking PINs. When you make a deposit via bKash or Nagad, the transaction is completed via the respective provider's own secure interface; jiy9 receives only a transaction reference and confirmation of the BDT amount. When you use a Visa or Mastercard, card data is handled by the card processor and jiy9 retains only the last four digits of the card number for reference purposes.

Transaction records are retained for a minimum of five years from the date of the transaction to satisfy anti-money-laundering record-keeping requirements. After this period, financial transaction data is securely deleted or anonymised. Your BDT wallet balance and transaction history are accessible at any time from within your jiy9 account.

jiy9 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit jiy9.bet. The types of cookies used by jiy9 are:

• Essential cookies: required for the basic functioning of the jiy9 platform — including maintaining your logged-in session, remembering your language preference, and securing your account against session hijacking attacks. These cookies cannot be disabled without preventing you from using jiy9.
• Analytics cookies: used to collect anonymised data about how users navigate jiy9 — including which pages are visited most frequently, which games are most popular, and where users encounter errors. This data is used solely to improve the platform and is never linked back to individual user accounts.
• Functional cookies: used to remember your optional preferences — such as your chosen display settings — to improve your experience on return visits. These cookies are not essential and can be disabled via your browser settings, though doing so may reduce the quality of your experience on jiy9.

You can control and delete cookies through your browser settings. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation. Please note that disabling essential cookies will prevent you from logging in to your jiy9 account.

jiy9 retains your personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable law. The retention periods applied by jiy9 are: account registration data is retained for the duration of your active account plus three years following account closure; KYC identity documents are retained for five years from the date of verification or account closure, whichever is later; financial transaction records are retained for a minimum of five years to satisfy anti-money-laundering obligations; gameplay and betting logs are retained for three years; technical and device data logs are retained for twelve months.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where retention is required by law beyond the standard periods stated above, jiy9 will retain only the data categories required by law and will not use that retained data for any other purpose.

As a user of jiy9, you have the following rights in respect of the personal data jiy9 holds about you. To exercise any of these rights, contact jiy9 support at [email protected] with a clear description of your request. jiy9 will respond within 30 days:

• Right of access: you have the right to request a copy of the personal data jiy9 holds about you, along with information about how it is being used.
• Right to rectification: you have the right to request correction of any inaccurate or incomplete personal data jiy9 holds about you.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer needed for its original purpose, where you withdraw consent, or where the processing is unlawful. This right is subject to jiy9's legal obligations to retain certain data categories.
• Right to restrict processing: you have the right to request that jiy9 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being resolved.
• Right to object: you have the right to object to the processing of your personal data where jiy9 relies on legitimate interests as its legal basis, and where your personal circumstances mean the processing causes you disproportionate harm.

jiy9 will not charge a fee for handling any data rights request. Where a request is manifestly unfounded or repetitive, jiy9 reserves the right to charge a reasonable administrative fee or to decline to action the request, with written reasons provided.

jiy9 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Security measures in place include: SSL/TLS encryption for all data in transit between your device and jiy9's servers; password hashing using industry-standard algorithms (your password is never stored in plain text); access controls limiting jiy9 staff access to personal data on a strict need-to-know basis; regular security assessments of the platform's infrastructure; and two-factor authentication options for your jiy9 account login.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jiy9 will notify affected users without undue delay and will take all reasonable steps to mitigate the impact of the breach. jiy9 will also notify the relevant regulatory authority where required by applicable law. While jiy9 takes all reasonable precautions to safeguard your data, no internet-based platform can guarantee absolute security. You play a role in keeping your account secure by choosing a strong, unique password and not sharing your login credentials with anyone.

jiy9 is strictly intended for adults aged 21 years and above. jiy9 does not knowingly collect personal data from individuals under the age of 21. If jiy9 becomes aware that personal data has been collected from a person under 21 — whether through a false age declaration at registration or otherwise — jiy9 will immediately close the relevant account, delete the associated personal data, and void any financial transactions associated with that account. If you believe a person under 21 has registered a jiy9 account, please contact support immediately at [email protected].

jiy9 may update this Privacy Policy from time to time to reflect changes in the platform's data processing practices, applicable law, or regulatory requirements. When material changes are made, jiy9 will provide notice by posting a prominent update notice on jiy9.bet and, where practicable, by sending a notification to the mobile number registered to your account. The date on which this Privacy Policy was most recently updated is displayed at the top of this page.

Your continued use of jiy9 after the effective date of any update to this Privacy Policy constitutes your acknowledgement of the updated policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting [email protected].

For all privacy-related enquiries, data access requests, rectification requests, erasure requests, or objections to processing, please contact jiy9's support team in writing. jiy9 aims to acknowledge all privacy requests within 5 business days and to resolve them within 30 calendar days of receipt. For complex requests, jiy9 may extend the response period by a further 30 days with written notice to you explaining the reason for the extension.